Terms and Conditions of Sale
Welcome to MyTidyMate.
By accessing our website and placing an order, you agree to the following Terms and Conditions of Sale.
Please read them carefully before completing any transaction.
1. General Information
- Company name: MyTidyMate
- Legal form: Sole proprietorship (Micro-enterprise)
- SIRET: 990 599 151 00018
- Business code (NAF / APE): 47.91B – Distance selling via specialised catalogue
- Registered office: 60 rue François 1er, 75008 Paris, France
- E-mail: contact@mytidymate.com
- Phone: +33 6 75 27 62 70
- Customer service hours: Monday to Saturday, 09:30 – 19:00 (Closed on Sundays and public holidays)
2. Orders and Delivery
- Order processing time: 1–2 business days from the date of purchase.
- Orders placed after 19:00 (UK time): processed the next business day.
- Estimated delivery time: between 6 and 10 business days from the order date.
- Delivery area: United Kingdom only.
- Shipping fees: free for all orders within the UK.
- Couriers: reputable domestic and international partners chosen according to destination and availability.
Delivery times are indicative and may vary due to customs processing, weather conditions, or peak-season delays.
3. Right of Withdrawal and Returns
In accordance with the Consumer Contracts Regulations (2013), you have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
For customer convenience, MyTidyMate extends this return period to 30 days.
Return conditions: items must be unused, in their original condition and packaging, and include all accessories and instructions.
Return shipping costs: borne by the customer unless the item is defective or incorrectly delivered.
Return address: provided by email once your request is approved.
Please do not ship any item before receiving confirmation from our support team.
4. Refunds
Returned items are inspected upon receipt.
Refunds are processed within 14 days maximum after we receive the product or valid proof of dispatch.
In most cases, MyTidyMate issues refunds within 7 business days using the original payment method.
5. Exchanges
Exchanges are possible subject to product availability (e.g. model, size, colour).
Please contact our customer service at contact@mytidymate.com to initiate an exchange.
6. Non-Returnable Items
For hygiene or safety reasons, certain items cannot be returned.
Such products are clearly marked as “non-returnable” on their product pages.
7. Payment and Pricing
- Accepted payment methods: Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Apple Pay, Google Pay, PayPal and Shop Pay.
- Currency: All prices are displayed in British pounds (£), including applicable taxes (VAT where applicable).
- Price changes: MyTidyMate reserves the right to adjust prices at any time. Orders already confirmed will be billed at the price in effect at the time of purchase.
8. Legal Guarantees
All products are covered by statutory guarantees under UK law, including:
- Consumer Rights Act 2015: products must be as described, of satisfactory quality, and fit for purpose.
- Hidden defects or faults: customers are entitled to a replacement or refund if a defect is confirmed.
To exercise these rights, contact contact@mytidymate.com.
9. Customer Responsibilities
Customers agree to:
- Provide accurate and complete personal information (name, address, phone number).
- Ensure product suitability for their intended use.
- Acknowledge that MyTidyMate cannot be held responsible for delivery issues caused by incorrect information provided by the customer.
10. Limitation of Liability
MyTidyMate is not liable for any indirect damages, loss of income, or consequential loss arising from the use of products.
Our liability is limited to the total amount paid for the item concerned.
11. Consumer Mediation and Dispute Resolution
If you are not satisfied with our response to a complaint, you may contact a UK alternative dispute resolution (ADR) body for free, as outlined in the Consumer Rights (Competitors and Trading Standards) Regulations 2015.
You may also use the EU Online Dispute Resolution (ODR) platform available at:
https://ec.europa.eu/consumers/odr
12. Modification of Terms
MyTidyMate reserves the right to amend these Terms and Conditions at any time without prior notice.
The version applicable to your order is the one in force at the time of purchase.