Privacy Policy

At MyTidyMate, we are committed to protecting your privacy and ensuring a safe online experience.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://mytidymate.com or make a purchase.
By using our website, you agree to the practices described below.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect the following personal data:

- Full name

- E-mail address

- Phone number

- Billing and shipping address

- Payment details (processed securely through third-party providers)

Non-Personal Information

We may also collect non-identifiable data such as:

- Browser type

- IP address

- Pages visited and actions performed on the site

These details help us improve website functionality and your overall shopping experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

- Order processing: preparing, shipping, and tracking your purchases, as well as after-sales service.

- Communication: sending order confirmations, updates, and essential notifications.

- Customer service: responding to your questions and support requests.

- Improvement: analysing website performance and enhancing the user experience.

- Marketing (optional): sending promotions or offers, only if you have consented to receive them.

3. Payment Information

We do not collect or store your complete payment card details on our servers.
All payments are processed securely through trusted third-party providers that comply with PCI DSS (Payment Card Industry Data Security Standards).

Accepted payment methods include:

- Visa

- Mastercard

- American Express

- Discover

- Diners Club

- UnionPay

- Apple Pay

- Google Pay

- PayPal

- Shop Pay

Transactions are encrypted and processed via Shopify Payments or associated partners.
When you provide your payment details at checkout, you authorise MyTidyMate and its payment partners to process the transaction in accordance with our Billing Terms & Conditions.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance navigation, analyse traffic, and personalise content or ads through platforms such as Google Shopping and Google Ads.
You can manage or disable cookies in your browser settings. Please note that disabling cookies may limit certain site functions.

For more details, please refer to our Cookie Policy.

5. Information Sharing

We do not sell or rent your personal data.
Information may be shared only with trusted third parties for operational purposes, such as:

- Delivery partners (for order shipment and tracking)

- Payment processors (for secure transaction handling)

- Customer support providers

All partners are bound by confidentiality and data-protection agreements consistent with UK GDPR.

6. Data Security

We use advanced security measures to protect your data, including SSL encryption, restricted access, and regular security monitoring.
However, no online transmission method can be guaranteed 100% secure, and users accept this inherent risk when submitting personal information.

7. Your Rights (Under UK GDPR)

You have the following rights regarding your personal data:

- Access and correction: You may request access to or correction of your personal data at any time.

- Deletion: You may request deletion of your data, except where retention is legally required (e.g., tax or accounting records).

- Withdrawal of consent: You can opt out of marketing emails at any time using the “unsubscribe” link provided.

- Data portability: You may request a copy of your data in a structured format.

To exercise these rights, contact us at contact@mytidymate.com.

8. Children’s Privacy

MyTidyMate is not intended for use by children under the age of 13.
We do not knowingly collect personal information from minors.
If such data is inadvertently collected, it will be deleted immediately upon discovery.

9. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable law.
Updates will be published on this page with the effective revision date.

Last updated: October 2025

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