Shipping and Delivery Policy

At MyTidyMate, we are committed to providing a simple and transparent shopping experience, with clearly stated delivery times and reliable tracking for all orders.

Delivery Areas

- This policy applies to orders delivered within the United Kingdom.

- We currently do not offer international shipping outside the UK.

Delivery Times

- Order processing cut-off time: Orders placed after 7:00 PM (UK time) are processed on the next business day.

- Processing time: 1–2 business days (Monday to Saturday).

- Transit time: 5–8 business days depending on the courier and delivery location.

- Estimated total delivery time: between 6 and 10 business days from the date of order.

Delivery times are estimates and may vary during peak periods or due to external factors (customs clearance, weather, etc.).

Couriers Used

We work with reliable international and domestic courier partners to ensure safe and timely delivery.
Couriers may vary depending on destination and availability.

Shipping Fees

- Free standard delivery: All orders shipped within the United Kingdom include free standard shipping, with no minimum purchase required.

- No hidden handling or processing fees apply.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can follow your parcel’s progress online via the carrier’s tracking portal.

Delivery Issues

If your package is delayed, lost, or tracking information appears incorrect, please contact our customer service at contact@mytidymate.com.
We will assist you in resolving the issue directly with the courier and provide updates throughout the process.

Customer Support

- Email: contact@mytidymate.com

- Phone: +33 6 75 27 62 70

- Service hours: Monday to Saturday, 09:30 – 19:00 (closed on Sundays and public holidays)

- Average response time: 1–2 business days

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