About Us
Welcome to MyTidyMate, your trusted partner for modern, practical, and durable home-cleaning essentials.
We design and source simple, efficient tools that help make daily cleaning easier and more effective, whether at home, in the car, or at work.
Our Mission
At MyTidyMate, our mission is to make home care simpler and more accessible for everyone.
We believe that clean, well-maintained spaces contribute to a better, calmer lifestyle.
That’s why each of our products is carefully selected for efficiency, durability, and ease of use, without unnecessary complexity.
Our range includes cleaning brushes, microfibre cloths, pet hair removers, vacuum cleaners, and reusable sponges, practical tools designed for everyday life.
Our Commitment to Quality
We work closely with trusted manufacturers to ensure each product meets strict quality and safety standards.
All items are inspected before shipment and handled in compliance with UK consumer protection regulations.
We continuously review customer feedback to improve our product selection and service experience.
Each MyTidyMate order benefits from:
- Clear delivery times and reliable tracking
- Secure payment processing through verified partners (Shopify Payments, PayPal, Google Pay, etc.)
- A transparent 30-day return policy
Customer First Approach
Customer satisfaction is at the heart of everything we do.
Our support team is available Monday to Saturday (09:30 – 19:00) to answer any questions regarding orders, returns, or product information.
We aim to respond to all messages within 24–48 business hours.
We also encourage you to visit our FAQ page for quick answers about delivery, returns, and payment.
Our Values
- Transparency: clear policies, visible contact details, and honest communication.
- Reliability: products that meet real needs with consistent quality.
- Sustainability: preference for reusable and long-lasting cleaning solutions.
- Customer Care: fast, accessible, and attentive support.
Legal Information
- Company name: MyTidyMate
- Legal form: Sole proprietorship (Micro-enterprise)
- SIRET: 990 599 151 00018
- Business code (NAF / APE): 47.91B – Distance selling via specialised catalogue
- Registered office: 60 rue François 1er, 75008 Paris, France
- E-mail: contact@mytidymate.com
- Phone: +33 6 75 27 62 70
- Business type: Commercial
- Activity: Cleaning and home-care accessories
- Customer service hours: Monday to Saturday, 09:30 – 19:00 (Closed on Sundays and public holidays)