Frequently Asked Questions
We’ve gathered the most common questions our customers ask to help you find clear and reliable information about orders, delivery, returns, and payments.
If you can’t find what you’re looking for, please contact our support team at contact@mytidymate.com we’ll be happy to help.
1. Where do you deliver?
We currently deliver to all regions within the United Kingdom.
International delivery is not available at this time.
Orders are processed from our European logistics partners and shipped directly to the UK with reliable carriers.
2. How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 6–10 business days depending on your location and the courier.
A tracking number is sent by email once your order has been dispatched.
3. How can I track my order?
Once your order is shipped, you’ll receive a shipping confirmation email containing a tracking number and a link to follow your parcel in real time.
If you haven’t received tracking details after 3 business days, please check your spam folder or contact our support team.
4. What payment methods do you accept?
We accept all major secure payment methods, including:
Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Apple Pay, Google Pay, PayPal, and Shop Pay.
All transactions are encrypted and processed via Shopify Payments and PayPal, compliant with PCI DSS security standards.
5. Can I modify or cancel my order after it’s been placed?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us as soon as possible at contact@mytidymate.com with your order number.
Once your order has been dispatched, changes are no longer possible.
6. What is your return policy?
You have 30 days from the date of delivery to return your item if it is unused, in its original condition and packaging.
Return shipping costs are the customer’s responsibility, except in cases of faulty or incorrect items.
The exact return address will be provided by email once your request has been approved.
For full details, please refer to our Return & Refund Policy.
7. How and when will I receive my refund?
Once your return is received and inspected, your refund will be processed within 7–14 business days, using the original payment method.
We’ll notify you by email as soon as the refund is completed.
8. Are MyTidyMate™ products covered by a warranty?
Yes. All MyTidyMate products are covered by UK statutory consumer rights under the Consumer Rights Act 2015.
This means your item must be as described, of satisfactory quality, and fit for purpose.
If your product arrives faulty or develops a defect, please contact us, we’ll arrange a replacement or refund as appropriate.
9. How can I contact customer service?
You can reach our customer support team via:
- E-mail: contact@mytidymate.com
- Phone: +33 6 75 27 62 70
- Hours: Monday to Saturday, 09:30 – 19:00 (Closed on Sundays and public holidays)
We respond to most enquiries within 24 to 48 business hours.